Shipping Policy

At Petstone, our goal is to make your shipping experience clear, reliable, and easy to understand. The details below outline where your order ships from, processing times, delivery estimates, and tracking information.

Where Your Order Ships From

• Products from our partner suppliers (such as West Paw, Googipet and Farm To Pet) ship directly from that supplier.
• Petstone products ship from our fulfillment partners.
• If your order has items from more than one place, it arrives in separate packages. Each package has its own tracking number.

Processing and Delivery Times

Partner-supplier products: each supplier sets its own processing and delivery times. Checkout shows the shipping options for your address, plus any delivery estimate the supplier provides.

Petstone products: processed within 1–3 business days. Delivery then takes about 7–9 business days in the US, or 7–21 business days to other countries, depending on customs.

Orders placed on weekends or holidays start processing the next business day. All times are in business days.

Where We Ship

Petstone products ship to the United States, Canada, the United Kingdom, Australia and New Zealand. Partner-supplier products ship to the US and Canada, and some also ship further. Checkout shows what's available for your address.

Shipping Costs

Shipping is calculated at checkout from your address, your items and the shipping method you choose.

Tracking Information

You'll get an order confirmation right after checkout. When each package ships, you'll get a shipping confirmation with its tracking number.

Please allow 24–48 hours for tracking updates to appear in the carrier's system.

Delivery Information

Packages may be delivered to your:
• Mailbox
• Doorstep
• Parcel locker
• Local post office (depending on the carrier)

If your package is marked “delivered” but has not been received, please check with your local carrier for details.

Packages Returned to Sender

A package may be returned due to:
• Incorrect or incomplete address
• Repeated failed delivery attempts
• Delivery refusal

If this happens, please contact us so we can assist with reshipment. Standard reshipping fees may apply.

Possible Delays

Delivery may take longer during:
• Holiday periods
• High-volume seasons
• Weather disruptions
• Customs inspections
• Carrier-related delays

We appreciate your patience and are here to help with tracking updates whenever needed.

Need Help?

If you have any questions about shipping or tracking, please contact our support team:
Contact Page
(Mon–Fri, 9:00 a.m.–5:00 p.m. EST)